This notice explains how we process your personal data, in accordance with Article 10 of the Turkish Personal Data Protection Law No. 6698 ("KVKK").
Data controller
Your personal data is processed by Ali Kavgacı (Kavgacı Oto Kurtarma) as the data controller.
- Address: Karaman Mah. Yeşilköy Cad. No: 250 İç Kapı No: 2, Merkezefendi / Denizli
- Email: kavgaciali10@gmail.com
What personal data do we process?
There are no forms on our website; we do not ask for your name or phone number on the site. Your personal data is processed only in the following cases:
- When you call us or message us on WhatsApp: your name, phone number, where you are (your location or the address you describe), the type, number plate and condition of your vehicle, the address it needs to go to and the content of the conversation.
- When you use the "Send Location via WhatsApp" button: if you allow it, your phone's location is added to your WhatsApp message and reaches us if you send the message. Your location is not stored on the website.
- When you visit the website: technical records such as IP address, browser and device information, the pages visited and the time of the visit; and, if you allow it, cookie data for visitor statistics and ad measurement (see the Cookie Policy).
Why do we process it?
- To provide towing and vehicle recovery: to reach you, locate your vehicle, tell you the price and take the vehicle to the address you want
- To answer your questions and complaints about our service
- To meet our legal obligations, such as accounting and invoicing
- To keep the website secure and working properly
- If you allow it, to measure how the website is used and evaluate the effect of our ads
Legal grounds
Your personal data is processed on the following legal grounds set out in Article 5 of the KVKK:
- It is directly related to entering into or performing a contract (Art. 5/2-c): your service request and the provision of the service
- It is expressly provided for by law and necessary for us to meet a legal obligation (Art. 5/2-a and ç): tax and accounting records
- It is necessary for our legitimate interests, provided this does not harm your fundamental rights and freedoms (Art. 5/2-f): website security and technical records
- Your explicit consent (Art. 5/1): non-essential cookies (visitor statistics, ad measurement and the map)
Who do we share personal data with?
Your personal data may be shared with the following recipients, only for the purposes above:
- Our service providers: WhatsApp (Meta Platforms) for communication, our hosting providers for the website and database, and, if you allow it, Google (Google Analytics, Google Ads and Google Maps)
- Authorised public authorities: where required by law
- Our accounting service providers: as required by our legal obligations
Because some of these providers have servers outside Türkiye, your data may be transferred abroad. Any transfer abroad is carried out in accordance with the procedures set out in Article 9 of the KVKK.
How long do we keep it?
We keep your personal data for as long as necessary for the purpose for which it is processed and for the periods required by the relevant legislation. Invoices and accounting records are kept for the periods set out in tax legislation. Information from phone and WhatsApp conversations is deleted once it is no longer needed, after the service has been completed and any questions have been answered. Data whose retention period has ended is deleted, destroyed or anonymised.
Your rights (KVKK Article 11)
Under Article 11 of the KVKK, you have the right to apply to us to:
- Find out whether your personal data is processed,
- Request information about it if it has been processed,
- Find out the purpose of the processing and whether the data is used for that purpose,
- Know the third parties in Türkiye or abroad to whom it has been transferred,
- Ask for it to be corrected if it is incomplete or inaccurate,
- Ask for it to be deleted or destroyed under the conditions in Article 7 of the KVKK,
- Ask for any correction, deletion or destruction to be notified to the third parties to whom the data was transferred,
- Object to a result against you that arises solely from automated analysis of the processed data,
- Claim compensation if you suffer damage because of unlawful processing.
How to apply
You can send your application in writing to Karaman Mah. Yeşilköy Cad. No: 250 İç Kapı No: 2, Merkezefendi / Denizli, or by email to kavgaciali10@gmail.com, together with information that allows us to verify your identity. Your application will be concluded free of charge within 30 days at the latest, depending on its nature; if the process requires an additional cost, the fee schedule set by the Personal Data Protection Board may apply.
This English text is provided for information; the Turkish version prevails.